Cancellation & Refund
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND REFUND CONDITIONS
GENERAL:
1.By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement provided to you.
2.Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (RG:27.11.2014/29188), as well as other applicable laws, regarding the sale and delivery of the products they purchase.
3.Shipping costs, including cargo fees, shall be borne by the buyers.
4.Each purchased product shall be delivered to the person and/or organization specified by the buyer at the address provided, provided that the legal period of 30 days is not exceeded. If the product is not delivered within this period, the Buyers may terminate the agreement.
5.The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with any warranty documents, user manuals, or other relevant documents, if applicable.
6.If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of becoming aware of this situation. The total amount must also be refunded to the Buyer within 14 days.
IF THE PURCHASE PRICE OF THE PRODUCT IS NOT PAID:
7.If the Buyer does not pay the purchase price of the product or cancels the payment through their bank, the Seller’s obligation to deliver the product shall terminate.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
8.If, after the product has been delivered, it is determined that the credit card used by the buyer was used unlawfully by unauthorized persons and the purchase price of the product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the agreement to the Seller within 3 days, with the shipping costs borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:
9.If force majeure circumstances beyond the Seller’s control arise and the product cannot be delivered on time, the Buyer shall be notified. The Buyer may request the cancellation of the order, replacement of the product with a similar product, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order and has paid in cash, the amount shall be refunded in cash within 14 days of cancellation. If the Buyer has paid by credit card and cancels the order, the product price shall be refunded to the bank within 14 days of cancellation; however, it may take the bank 2–3 weeks to transfer the funds to the Buyer’s account.
THE BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
10.The Buyer shall inspect the goods/services subject to the agreement before accepting delivery and shall not accept damaged or defective goods/services, such as dented, broken, or torn packaging, from the cargo company. The goods/services received shall be deemed undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
11.The BUYER may exercise the right of withdrawal by rejecting the goods and terminating the agreement without incurring any legal or criminal liability and without stating any reason, provided that the BUYER notifies the SELLER of the withdrawal within 14 (fourteen) days from the date the purchased product is delivered to the Buyer or the person/organization at the address specified, using the contact information provided below.
12.CONTACT INFORMATION FOR NOTIFYING THE SELLER OF WITHDRAWAL:
COMPANY
NAME/TITLE: TOUZ TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ
ADDRESS: General Tahsin Yazıcı Cad., Düzova Sk. 24A, 34704 Ataşehir/Istanbul
EMAIL: info@touzmoda.com
TEL: 850 309 1230
FAX:
PERIOD FOR EXERCISING THE RIGHT OF WITHDRAWAL:
13.If the purchased item is a service, this 14-day period begins on the date the agreement is signed. The right of withdrawal cannot be exercised in service agreements where the consumer has approved the commencement of the service performance before the withdrawal period expires.
14.The costs arising from the exercise of the right of withdrawal shall be borne by the BUYER.
15.To exercise the right of withdrawal, the Buyer must provide written notice to the SELLER by registered mail, fax, or email within 14 (fourteen) days, and the product must not have been used in accordance with the "Products for Which the Right of Withdrawal Cannot Be Exercised" provisions set out in this agreement.
EXERCISING THE RIGHT OF WITHDRAWAL:
16.The invoice for the product delivered to the third party or the BUYER must be returned. (If the invoice for the product to be returned is issued in the name of a legal entity, it must be sent together with a return invoice issued by that entity when returning the product. Returns of orders invoiced in the name of legal entities cannot be completed unless a RETURN INVOICE is issued.)
17.The return form must be delivered complete and undamaged, together with the box, packaging, and, if any, standard accessories of the products to be returned.
RETURN CONDITIONS:
18.The SELLER is obliged to refund the total amount and any documents creating an obligation for the BUYER within 10 days at the latest from the date it receives the withdrawal notice, and to accept the return of the goods within 20 days.
19.If the value of the goods decreases due to a reason attributable to the BUYER, or if return becomes impossible, the BUYER is obliged to compensate the SELLER for the losses incurred in proportion to the BUYER’s fault. However, the BUYER is not responsible for changes or deterioration resulting from the proper use of the goods or product during the withdrawal period.
20.If the exercise of the right of withdrawal causes the total amount to fall below the campaign limit set by the SELLER, the discount received under the campaign shall be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
21.Products prepared at the BUYER’s request or clearly in accordance with their personal needs and not suitable for return, such as lower garments, swimsuit bottoms, bikini bottoms, makeup products, single-use products, goods that are liable to deteriorate rapidly or may expire, products that are unsuitable for return due to health and hygiene reasons if the packaging is opened by the BUYER after delivery, products that become mixed with other products after delivery and cannot be separated by their nature, and goods relating to periodicals such as newspapers and magazines, except those provided under a subscription agreement, as well as services performed instantly in electronic form or intangible goods delivered instantly to the consumer, are not returnable under the Regulation if the packaging has been opened by the BUYER, or if they are recordings of sound or image, books, digital content, software programs, data-recording and data-storage devices, or computer consumables. Furthermore, the right of withdrawal cannot be exercised for services where performance has begun with the consumer’s approval before the withdrawal period expires, in accordance with the Regulation.
22.Cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, cassettes, and stationery consumables (toners, cartridges, ribbons, etc.) must not have had their packaging opened, must not have been tested, damaged, or used to be returnable.
DEFAULT AND LEGAL CONSEQUENCES
23.If the BUYER makes payments by credit card and defaults, the BUYER accepts, declares, and undertakes to pay interest in accordance with the credit card agreement between the cardholder and the bank and to be liable to the bank. In this case, the relevant bank may pursue legal action; it may claim the resulting costs and attorney fees from the BUYER and, in all cases, if the BUYER defaults on their debt, the BUYER accepts that they shall pay for the loss and damage suffered by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
24.You may make payments by bank transfer or EFT (Electronic Funds Transfer) to any of our accounts (TL) for TOUZ TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ at TR94 0011 1000 0000 0114 3266 05, QNB Finansbank EnPara.
25.You can use the online single payment or online installment options available for all types of credit cards on our website. Upon completion of your order, the amount will be charged to your credit card.