The preparation process for orders not containing pre-order products is 1-3 business days. Delays of 1-2 days may occur depending on demand. Weekends are not business days. Your cargo tracking number is sent to you via SMS.

We currently actively work with Aras Kargo, Yurtiçi Kargo, and DHL (International). Orders placed on weekdays and Saturdays before 11:00 are generally shipped within 48 hours.

You can pay via bank transfer, online credit/debit card, or cash/card on delivery. For the cash on delivery option, a collection fee of +39.90 TL is added in addition to the shipping cost. You can review the installment options in the panels under the product.

The order content cannot be changed later. If the packaging stage has not been reached, you can contact us to cancel your order. After cancellation, you can create a new order with the correct product.

You have the right to return or exchange products within 14 days from the date you receive them. Returns of products with removed labels, used, smelling, or damaged products are not accepted. Due to hygiene, there are no returns on socks, accessories, and personal care products.

For return transactions, the shipping fee belongs to the buyer. If you created your order with the "Free Shipping" campaign, since the campaign terms will be broken after the return, the outbound shipping fee is also deducted from the return amount.

Due to system integration, address changes cannot be made after the order. However, if you contact us when your cargo tracking number is generated, we can inform the cargo company and request redirection.